Refund Policy

We want every customer to be satisfied with the resume they receive. Because CV AI PRO is a digital, made-to-order service, refund eligibility depends on the status of your order at the time of the request.

• Your order has been paid but work has not yet started.
• We are unable to deliver your resume due to a verified technical issue on our side.
• We failed to deliver within the timeframe stated for your plan and were not able to provide a reasonable explanation or fix.

In these cases, you will receive a full refund to the original payment method, typically within 5–10 business days depending on your bank.

Because this is a digital service, refunds may not be available once work has started or the deliverable has been sent. Specifically:

• Work has begun on your optimized resume or related deliverables.
• The final files have been delivered to your email.
• The request is based on a subjective preference (e.g. font choice, color) that we are willing and able to address through the revisions included in your plan.
• The request is based on hiring outcomes — purchasing a resume does not guarantee interviews or employment.

In these situations we will first offer revisions, alternative versions, or additional support before considering a partial refund.

To request a refund, email us with your order details and the reason for the request:

• Full name used at checkout
• Email used at checkout
• Approximate date and time of purchase
• A short description of the issue

Send your request to getcvaipro@gmail.com. We aim to respond within 48 hours and resolve eligible refunds as quickly as possible.

Please contact us before initiating a chargeback with your bank or card provider. Most issues can be resolved quickly by email. Disputes opened without prior contact may delay resolution.

Questions? Email us at getcvaipro@gmail.com.